Refund Process
Objective:
To smooth and strengthen the process of Refund of KDK Products
Process:
Refund cases can be highlighted through different sources:
- Customer Care
- Renewal
- Sales
- Marketing
Customer care will create the Ticket for the refund cases and transfer the ticket to the Authorized Person. Sales will transfer the Lead/Deal to the Authorized Person. Other Department will share the details of the Customer to the Authorized Person.
The Authorized person will maintain the list of such cases at a centralized online place, which is being shared with right stakeholders. Once a refund request is being received the person will talk to the customer to understand the reason of such request and record the same in online file maintained. The reasons can include the below:
- Double Payment
- Sales with Refund Guarantee with No questions asked
Note:
- A mail will be circulated to appoint a designated person for authorizing the refund cases.
- Once the refund has been processed, Product Account needs to be deactivated.
Effective Date:
04th Sept'23 | KDK/Policy/Accounts/1.1 - Refund Process