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Customer Frequently Asked Questions


1. What are the products that are being discontinued?

Ans:

  • Zen Rajasthan VAT
  • Zen Maharastra VAT
  • Zen West Bengal VAT
  • Zen UP VAT
  • Office Stem
  • Zen Fixed Asset Register (FAR)
2. Are we planning on bringing new offerings to the market to replace these?
Ans: Currently there are no plans for a direct replacement product for the product referenced above. However, with the recent announcement of GST notification, we remain open to the possibility of product opportunities that might appear in the future.

3. Till when will the above products be supported?

Ans: The products will be supported through 31st January 2016 and then all support will end.

4. Will enhancements be provided during the discontinuation period?

Ans: We will continue to provide customer support and product updates through January 31, 2016 for the product referenced above for only statutory compliance related changes.

5. Will customer support be provided during the discontinuation period?

Ans: We will continue to provide customer support and product updates through January 31, 2016 for the product referenced above for only statutory compliance related changes.

6. I have purchased the product from your Channel Partner, do I get support after discontinuation?

Ans: We will continue to provide customer support and product updates through January 31, 2016 for the product referenced above for only statutory compliance related changes.

7. Will I get refund and when?

Ans: We will provide you with full refunds for any purchase or renewal fees paid during October 2014 or later. The refunds will be provided within 60 days after discontinuation date of January 31, 2016.

8. What is the contact information for help?

Ans: Please contact customer support at +91-141-4123456 or write to us at support@kdksoftware.com for any help.

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